Cancellation & refunds

Cancelling

• Open Billing inside the app and choose Cancel subscription. This also stops the autopay mandate at Razorpay, so no further charge can be attempted. You never need to cancel twice.
• Your paid plan stays active until the end of the period you already paid for, monthly or yearly. After that your account moves to the free plan. Your projects and saved ideas stay readable.
• If you can’t reach the Billing page, email support@tube-pulse.org from your account’s email address and we will cancel it for you.

Refunds

Subscription fees are not refunded once a billing period has started, including for unused research runs or a partly used month or year. Cancelling stops the next charge; it does not refund the current one.

We refund in full when the mistake is ours or the payment system’s:

• you were charged twice for the same period;
• money left your account but the payment failed, or your plan never switched on;
• you were charged after you had already cancelled.

Email support@tube-pulse.org within 30 days of the charge with your account email and the Razorpay payment ID. Approved refunds go back to the original payment method within 5–7 working days; your bank may take a few more days to show it.

Changing plans

Razorpay fixes the amount of an autopay mandate, so moving to another plan means cancelling the current one and starting the new one. You keep the current plan until its paid period ends. See pricing for every plan.